> For the complete documentation index, see [llms.txt](https://beast-era.gitbook.io/doc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://beast-era.gitbook.io/doc/other/troubleshooting.md).

# Troubleshooting

### If Beast Era is not responding to your commands check the common issues below:

{% tabs %}
{% tab title="Check Permissions" %}
​Beast Era needs the following permissions to work properly:

{% hint style="success" %}
This is the most common issue!
{% endhint %}

Make sure Beast Era has the below permissions in the channel you are trying to run the commands in.

* Read Messages
* Send Messages
* Embed Links
* Use External Emojis
* Add Reactions
* Read Message History
  {% endtab %}

{% tab title="Check If Beast Era is Online" %}
Make sure Beast Era is online.\
\
You can do this by clicking on Beast Era in your server and checking it's status if it shows that it's playing a game.\
You can even check #announcement in our [support server](https://discord.gg/bX6AT65PmP).

{% hint style="success" %}
Beast Era is mostly online and has a 95.6% uptime.
{% endhint %}
{% endtab %}

{% tab title="Check The Prefix" %}
Check if you have changed the prefix of the bot from `+`.\
\
You can get the latest prefix of the bot by @mentioning Beast Era. Though the global prefix `beast` cannot be changed so you can use `beast help` to get the latest prefix too.

{% hint style="info" %}
By Default the bot has two prefixes:

* `+` (Customizable Prefix)
* `beast` (Global Prefix)
  {% endhint %}
  {% endtab %}

{% tab title="Contact Support" %}
If these steps have not worked please reach out to our support team in our support server [here](https://discord.gg/bX6AT65PmP).\
\
Feel free to ask in the support channel or dm the bot owner `BEAST#2802`.

{% hint style="info" %}
Before dming the bot owner you should try asking in support channel. If none responds then dm the bot owner.
{% endhint %}
{% endtab %}
{% endtabs %}